Associated e-Training & Consultancy

The Assertive Manager

Duration: Approx. 2 hours.

This product is an online product and is a Single user, 1 Year licence.

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Overview:

Learn how to build productive relationships at work. To be successful, you need productive relationships at work. This course will help you understand different types of behaviour, their characteristics and their potential impact on the people you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them. The course will help you build more productive relationships at work - ones where everyone is committed to achieve their objectives.

This course forms part of the ILM Team Leading Qualification at Level 2.

Learn To:

This course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work.

The content of this course is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course.

This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

Objectives:

Participants will acquire the knowledge and skills to:

Identify the differences between assertive, responsive, aggressive and submissive behaviours

Understand how the way you behave influences others' behaviour

Understand how to use assertive behaviours to help build positive relationships

Use questioning and listening techniques to get the best out of others

Recognise the impact of aggressive and submissive behaviours and identify ways of dealing with them

Price:

Normal Price: $250.00

Special Offer Price: $175.00

YOU SAVE: $75.00 (30%)

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