Associated e-Training & Consultancy

Putting Customers First

Duration: Approx. 2 hours.

This product is an online product and is a Single user, 1 Year licence.

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Overview:

Learn why you must care for your customers. In today's business environment there's often little to choose between one organisation's products/services and another's. The quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.

This course forms part of the ILM Team Leading Qualification at Level 2.

Learn To:

This course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work.

The content of this course is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course.

This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

Objectives:

Participants will acquire the knowledge and skills to:

Explain the importance of effective customer service

State the benefits of good customer service for the customer, you and the organisation

Define the importance of 'Moments of Truth'

Identify stated and unstated needs

Ensure your actions satisfy the customer's needs

Explain what's meant by customer satisfaction

Price:

Normal Price: $250.00

Special Offer Price: $175.00

YOU SAVE: $75.00 (30%)

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General Information:

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