Associated e-Training & Consultancy

Caring For Your Customers

Duration: Approx. 2 hours.

This product is an online product and is a Single user, 1 Year licence.

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Overview:

Learn how to establish effective customer relationships. If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel valued, understood and special. This means looking for ways to provide not only a basic service, but to EXCEED what the customer might normally expect.

This course forms part of the ILM Team Leading Qualification at Level 2.

Learn To:

This course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work.

The content of this course is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course.

This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

Objectives:

Participants will acquire the knowledge and skills to:

Greet customers effectively face-to-face, or on the phone

Use appropriate body language when dealing with customers

Find out exactly what your customers need by asking the right questions

Use 'total listening' techniques

Ensure your actions satisfy the customer's needs

Do the something extra that EXCEEDS customers' expectations

Price:

Normal Price: $250.00

Special Offer Price: $175.00

YOU SAVE: $75.00 (30%)

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General Information:

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Associated Training Corporate Site Associated Training Associated E-Training Sterling Safety Training Sterling Financial Training UK Business Training Sterling Computer Courses Sterling Languages Sales Training Courses UK Management Training Courses UK Communication Skills Training Media First Sterling Consultancy

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