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Management Skills

• First Line Management and Leadership - 15 modules available:
  • Safety for Line Managers
  • Plan Your Own Development
  • Managing Yourself
  • Understanding Leadership
  • Developing Leadership
  • The Effective Leader
  • Facilitation Skills
  • Managing Meetings
  • Do or Delegate
  • Problem Solving
  • Decision Making
  • Setting Objectives
  • Making Objectives Happen
  • Team Building
  • Working in Teams
  • Performance Troubleshooting
  • First Line Management and Leadership - Complete Programme

• Recruitment & Selection
  • Selection Interviewing
  • Equal Opportunities

• Appraisal Skills
  • Appraisal Interviewing

• Project Management
  • Project Management

• Coaching & Mentoring
  • Coaching Skills
  • Mentoring Skills

• Train The Trainer
  • Training for Non-Trainers
  • One to One Training

Sales & Marketing Skills

• Selling Skills
  • Developing a Sales Solution
  • Prospecting
  • Building Rapport and Call Introduction
  • Client Needs and The Sales Cycle
  • Selling The Benefits
  • Selling Value
  • Closing and Negotiating
  • After The Sale
  • Sales Skills Complete Programme

• Marketing
  • History, Definition and Concept of Marketing
  • Integrated Marketing Communications
  • Introduction to eMarketing
  • Marketing Planning
  • Marketing Research
  • Segmentation, Positioning and Market Mix
  • Website Traffic

• Negotiation Skills
  • Negotiation Skills

Interpersonal Skills

• Communication Skills
  • The Persuasion Process
  • Introduction to Persuading and Influencing
  • An Introduction to Listening
  • Becoming a Better Listener
  • Removing the Barriers to Listening
  • Questioning Skills

• Presentation Skills
  • Preparing Presentations
  • Giving Presentations

• Customer Care
  • Caring For Your Customers
  • Putting Customers First
  • Quality in Practice

• Time Management
  • Time Management

• Assertiveness
  • The Assertive Manager

• Business Writing Skills
  • Effective Writing
  • Report Writing

• Meetings
  • Introduction to Meetings & Meeting Types
  • Meeting Planning and Preparation
  • Conducting Effective Meetings
  • Meeting Behaviour
  • Virtual Meetings

• Diversity
  • Diversity

Health and Safety

• IOSH Working Safely
  • IOSH Working Safely

• An Introduction to Health and Safety
  • An Introduction to Health & Safety at Work
  • Managing Health & Safety - Course HS7

• Manual Handling
  • Safe Manual Handling
  • Manual Handling - Risk Assessment HSRA3

• Display Screen Equipment
  • VDU and Workstation Health & Safety
  • VDU and Workstation Health & Safety - Risk Assessment

• Stress Management
  • Handling Stress at Work - A Guide for Managers
  • Handling Stress at Work - Risk Assessment

• Repetitive Strain Injury
  • RSI: What Is It and How to Avoid It - Course HS8
  • RSI: Risk Assessment - HSRA4

• Slips, Trips and Falls
  • Slips, Trips and Falls
  • Slips, Trips and Falls - Risk Assessment HSRA2

• Fire Safety
  • Fire Safety

• Food Safety
  • Food Safety

General Information:

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Course Categories:

Management Sales/Marketing Interpersonal Health & Safety Full Course List

Sister Sites:

Associated Training Associated E-Training Sterling Financial Training UK Business Training Sterling Computer Courses Sterling Languages Sales Training Courses UK Management Training Courses UK Communication Skills Training Media First Sterling Consultancy

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